This notice covers the current public website and enquiry flows. We will update it before introducing new analytics, advertising, account or booking technologies that change how personal information is handled.
Information we collect
- Enquiry information such as your name, email address, organisation, message and any booking reference you choose to provide.
- Booking information needed to arrange or support lounge access, such as traveller, itinerary, transaction and pass details.
- Technical information ordinarily produced when a site is used, such as IP address, device, browser, request time, referring page and security logs.
- Partner and listing information supplied by operators, affiliates, API applicants and authorised representatives.
How we use information
- Provide, support and improve lounge discovery, booking and partner services.
- Respond to enquiries, verify listings, prevent misuse and keep the service secure.
- Meet legal, accounting, consumer-protection and dispute-resolution obligations.
- Send marketing only where permitted and provide a practical way to opt out.
Legal grounds and collection choices
Depending on where you are, we rely on steps requested before a contract, performance of a contract, legitimate interests, legal obligations or consent. You can choose not to provide optional information, but we may be unable to complete a booking, verify a request or respond fully without necessary details.
Who receives information
We disclose information only as needed to lounge operators, booking and payment providers, hosting and communications suppliers, professional advisers, authorities, and a buyer or successor involved in a legitimate business transaction. Suppliers must handle data for agreed purposes and with appropriate safeguards.
Some recipients may be outside your country. Where required, we use recognised transfer mechanisms or other safeguards and assess the protection available to the information.
Retention and security
We keep personal information only as long as needed for the purpose collected, legal and accounting requirements, security, or a live dispute. Retention periods vary by record type. We use proportionate technical and organisational controls, but no online system can guarantee absolute security.
Your rights
Depending on your location, you may request access, correction, deletion, restriction, portability or objection, withdraw consent, or complain to a privacy regulator. We may need to verify your identity and can refuse or limit a request where the law permits. We do not discriminate against people for exercising privacy rights.
Lounge Finder is not intended for children to use independently. If you believe a child has provided personal information without appropriate authority, contact us.